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Vocaza Journey

The solution that transforms your customer interactions into strategic assets.

96%

of dissatisfied customers don’t complain

91%

of them will never come back

What if you took the lead in protecting your revenue?

Small and medium-sized businesses like yours face unique challenges: tight budgets, limited time, but a critical need to retain and satisfy your customers. Our software is designed to meet these needs.

Why choose Vocaza Journey?

The ideal solution for SMEs

Our comprehensive, affordable and user-friendly solution provides the power you need to succeed, without the complexity.

Take full control, faster

Experience the ease of an intuitive, user-friendly tool that puts you in charge. With a quick setup, you can be up and running within hours, empowering your business to grow effortlessly and efficiently.

100% web

Benefit from the latest technologies for a smooth experience, accessible anywhere.

No matter your experience

Whether you’re a customer relationship pro or just starting, our intuitive platform with powerful AI features guides you to strengthen customer relationships effortlessly.

Drive real results

Stay on top of your customer relationships with instant alerts for at-risk clients and automated reports, so you can monitor the situation at a glance and take action swiftly.

Master Vocaza Journey in a few clicks

Vocaza Journey is designed to give you full control over your projects with additional resources to support you at every step:

✔️ Information points to understand key metrics.

✔️ Comprehensive knowledge base to deepen your expertise.

✔️ Tutorials for easy onboarding.

Define your customer journey

Collect
Create your questionnaires easily

Designing questionnaires has never been easier:

✔️ Use our templates and customize them.

✔️ Personalize them with your brand colors.

✔️ Optimized for desktop and mobile.

Collect
Save time with templates

Choose from our templates created by experts, tweak them as needed, and that’s it.

✔️ Customer satisfaction evaluation model

✔️ Advanced customer satisfaction evaluation model

✔️ Customer effort score (CES) evaluation model

✔️ Create your custom questionnaire in a few clicks.

Question types

Recommendation (NPS)

Satisfaction (CSAT)

Satisfaction criteria

Text

Ratings

Effort (CES)

Icon choices

Import your contacts

Manually

✔️ Upload your contact file.
✔️ Follow the instructions.
✔️ Confirm and send.

Automatically

✔️ Set up a secure SFTP connection.
✔️ Schedule regular imports.
✔️ Instantly update your contact database.

Collect
Distribute Your Surveys via Email

Reach a broad audience at a low cost with our email designer as simple as PowerPoint:

✔️ Customize your emails.

✔️ Manage follow-ups with ease.

✔️ Need help? Our AI guides you to choose the right words.

Analyze
Ensure reliable and refined analyses

Dual analysis for a clear view of customer satisfaction—let the tool tell you exactly what’s happening:

✔️ Metric analysis: Track key KPIs (NPS, CSAT, CES).

✔️ Semantic analysis: Detect sentiments and key points in customer feedback.

Analyze
Automated Dashboards

Track key metrics and go beyond:

✔️ Churn detection: Identify at-risk customers.

✔️ Customer journey analysis: Visualize and address problematic steps.

Analyze
Precisely track progress

Measure satisfaction to optimize your customer journey:

✔️ Clear graphs to track progress.

✔️ Theme evolution matrix to identify key topics raised by your customers.

Act
Prioritize with the tone matrix

The Tone Matrix reveals your priorities at a glance and guides you to focus your efforts where they matter most, without being overwhelmed by the noise of less important issues.

✔️ Act

✔️ Capitalize

✔️ Monitor

✔️ Maintain

Act
Communicate with reporting

Make it easier to share your results:

✔️ Customizable pages.

✔️ Various metrics.

✔️ Impactful visualizations.

Work with confidence

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Teams trained in security by ANSSI
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