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Winsoft International - Exclusive Claris Representative > Vocaza Journey

Vocaza Journey

The SaaS solution that transforms your customer interactions into strategic assets.

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Still wondering if customer experience really matters? Here's the proof

84%

of customers say that the customer experience is just as important as the product itself

96%

of dissatisfied customers don’t complain

91%

of them will never come back

20%

of customers are lost on average each year by an SME

What if you took the lead in protecting your revenue?

Small and medium-sized businesses like yours face unique challenges:

  • Tight budgets: Every expense must generate measurable ROI.
  • Limited time: Your teams are already juggling operations and business growth.
  • Customer churn: In a highly competitive market, every dissatisfied client is an opportunity for your competitors.

Loyalty is no longer an option — it's a necessity to protect your revenue.

Discover why investing in customer satisfaction is a winning strategy >

Your all-in-one solution to retain your customers

Vocaza Journey is designed to meet your needs.

Boost efficiency with a simple & intuitive solution

✔️ Get up and running quickly with an intuitive and user-friendly tool

✔️ Save time and effort with ready-to-use survey templates

✔️ Personalize your surveys with your brand colors and reinforce your brand identity

Empower your decisions with real-time data

✔️ Prevent escalating issues with real-time alerts and dashboards

✔️ Anticipate trends and seize opportunities with reliable predictions

✔️ Focus on what truly matters by filtering out the noise

Maximize ROI & drive revenue growth

✔️ Retain customers and minimize revenue loss due to churn

✔️ Leverage positive feedback to boost your reputation

✔️ Transform valuable insights into strategic actions

Key features

Effortless survey creation & distribution

✔️ Use pre-built templates (customer satisfaction, customer effort score…) or design your own to gather the exact feedback you need.

✔️ Ask the right questions with a variety of question types (text, ratings, NPS, satisfaction scales, and more).

✔️ Craft compelling questions with AI-powered wording suggestions.

✔️ Customize templates to reinforce your brand and ensure a consistent experience.

✔️ Optimize for any device (desktop and mobile) to reach a wider audience.

✔️ Easily distribute surveys via email.

✔️ Schedule and automate follow-ups to boost participation and get a complete picture.

Powerful data analysis & insights

✔️ Track progress at a glance with clear, visual dashboards.

✔️ Monitor key performance indicators (NPS, CSAT, CES) to measure success.

✔️ Understand customer sentiment and pinpoint key issues with semantic analysis.

✔️ Identify trending topics with the theme evolution matrix.

✔️ Prioritize actions with the tone matrix (Act, Capitalize, Monitor, Maintain).

✔️ Share insights with your team using customizable reports to drive collaborative action.

Why choose Vocaza over another solution?

Free solutions

Not specialized in improving customer satisfaction

Limited to basic data collection

Not GDPR compliant
Integrated solutions

Too generic in functionality

Not specialized in customer experience

Unreliable in analysis and reporting
Leading solutions

High cost for SMEs

Too complex to deploy

Long to set up
Vocaza Journey

Simple, fast and specialized for customer satisfaction

Ultra-fast setup

Solution tailored to the needs of SMEs

100% GDPR compliant

Vocaza Journey is powered by  Vocaza.

Leveraging 20 years of customer experience expertise, Vocaza delivers powerful, precise solutions that drive customer satisfaction and business growth. As a trusted partner, Vocaza empowers teams with actionable insights that shape strategic decisions.