Business cases

A travel management company streamlines its operations with FileMaker

aQb Solutions helped an event and travel management company of about 50 employees set in Canada. The company is actively involved in event management, hotel rooms booking, excursion planning, airplane tickets, event booking, and planning.

Cathy

9 May 2018 • 2 min

The challenge

At the time, the company was maintaining its operations mostly through Microsoft applications. Invoices were being manually created in Word and many complex reports were created in Excel, which represented a cumbersome process. The complex nature of the invoices involved hours to completely collate all the data and generate an invoice. Finally, reports like rooming lists would take days to create before being sent to hotels prior to an event.

Globally, valuable resource time was lost.

The solution

aQb Solutions designed a custom FileMaker application for the company in order to streamline its processes and optimize its global performance.

As a result, the application not only digitised the whole business process, it also drastically reduced time to generate invoices with complex structures and automatically collate data from multiple sections. Complex reports could be generated in minutes, which used to take days to create beforehand.

The data being stored digitally, new reports could be developed with much less effort. Apart from the reports and documents required for the operations, management asked for other reports which gave them an overview of the company’s efficiency in terms of revenue and operations.

PayPal was introduced as a payment option along with cash payment, check and net banking for efficient transactions. The solution also included the automation of the customers’ allocation in hotel rooms or events, resulting in higher accuracy with bookings and customer satisfaction.

In conclusion, the application was gradually fine-tuned to provide features like splitting invoices, inventory management, lead management etc.

The result

• Significant growth of sales process management (15%)
• Better visibility of sales projection
• Invoice generation and rooming list reports timesaver (36%)
• Increased efficiency in database management

The client’s feedback

Due to both timesaver and cost-effective measures taken by aQb to develop the application, the client could focus on other important aspects of the business and allocate both money and time on matters which needed attention.

aQb Solution’s designing capability based on business understanding, technological excellence, delivery manager’s communication and timely project completion has helped us realise our business goal. Working with aQb has proven to be cost effective as well. Cheers to Team aQb.

Chief Operating Officer of the company

About aQb Solutions

aQb Solutions Private Limited is one of the three FileMaker Business Alliance members from India. With a team of young and talented developers, it is one of the best companies in the enterprise application development market segment. aQb Solutions is certified by BSI for Information Security Management System ISO 27001:2013