Vocaza Journey

Your all-in-one solution for customer retention

Transform your customer experience and protect your revenue with actionable insights that drive customer loyalty and reduce churn – all within a single, easy-to-use SaaS platform.

Choose simplicity, insight, and power—all in one place!

With Vocaza Journey, effortlessly maintain and grow your revenue through affordable, intuitive tools that integrate seamlessly, centralize data, and deliver real-world results for your business.

Find your plan

Whether you’re just starting your journey in customer experience or looking to go further in your customer experience strategy, we’ve got a plan to meet your need:

Explore

Begin your customer experience transformation with essential tools designed for companies taking their first steps toward customer-centric success.

Conquer

Elevate your strategy with comprehensive journey mapping and analytics, perfect for companies ready to master the complete customer experience lifecycle.

	Explore	Conquer
Contact import occurences Every occurence of a contact import is counted, whether it's across multiple surveys or repeated within the same survey.	10 000	30 000
Administrator Administrator can create, modify, and manage surveys.	1	3
Users Users can only view the results of assigned surveys via the dashboard and cannot make modifications.	10	50
Customer journeys A customer journey lets you combine multiple surveys into one, giving you a clear, consolidated view of results so you can quickly identify weaknesses and strengths in your journey to improve the customer experience.	✘	✔
Number of surveys A satisfaction survey helps you analyze responses with semantic analysis and automated dashboards, giving you deeper insights into customer feedback and trends.	Unlimited	Unlimited
Number of emails sent For an imported contact in a survey or form, you can send an invitation email and unlimited reminders.	Unlimited	Unlimited
Number of forms Forms are designed for data collection, such as seminar registrations or gathering customer consumption habits. They do not provide analysis or reporting. You can export the collected data for use in third-party tools (such as Excel).	Unlimited	Unlimited
Number of reports Gain comprehensive insights and make data-driven decisions with the freedom of unlimited report generation.	Unlimited	Unlimited
Data export Export all your data freely for external analysis or storage.	✔	✔
Semantic analysis Gain a deeper understanding of customer feedback and trends by uncovering actionable insights through universal and industry-specific themes tailored to your needs.	✔	✔
Dedicated domain name Enhance survey credibility and recognition with your own dedicated domain.	✘	✔
Custom subdomain Create a unique subdomain for your organization to strengthen your brand recognition.	✔	✔
Authentification via Idp Simplify user access and enhance security with seamless authentication via familiar platforms like Microsoft and Google.	✔	✔
Technical support Report issues or malfunctions related to Vocaza Journey via a form available directly within Journey.	✔	✔

Key features

Easily customizable templates to design surveys quickly and effortlessly, tailored to your needs.
AI-powered suggestions to craft the perfect emails, ensuring actionable feedback.
Automated email invitations and follow-up management to increase response rates, save time, and eliminate manual effort.
Fully optimized for both mobile and desktop to ensure a seamless experience across all devices.
Real-time visual dashboards, alerts, and personalized reports to gain a comprehensive understanding of customer sentiment and stay ahead of customer issues and emerging trends.
Advanced analytics to prioritize actions with tools like customer sentiment analysis, theme evolution matrix, and tone matrix for deeper insights and better decision-making.