FileMaker user Licensing FAQ

What is FileMaker User Licensing?

FileMaker User Licensing is a simple, cost-effective way for teams to license the entire FileMaker Platform. FileMaker User Licensing is based on the number of unique users a company or organization has that need to use FileMaker software.

What is a user?

A user is a unique person who will need any type of access to the FileMaker Platform. A user can create or use apps to view, enter, or modify data with iPad, iPhone, Windows, Mac, or the web using the FileMaker Platform.

Why is FileMaker, Inc. offering FileMaker User Licensing?

Licensing by user is easier and more flexible. When purchasing user licenses, customers only need to count the number of unique users that will need any type of access to FileMaker software. FileMaker User Licensing agreements include access to the entire FileMaker Platform so customers do not have to specify which FileMaker products they want to use. Each user license includes the use of the entire FileMaker Platform, which includes: FileMaker Pro Advanced, FileMaker Go, FileMaker WebDirect, and FileMaker Server.

What are the benefits of FileMaker User Licensing?

FileMaker User Licensing provides access to the entire FileMaker Platform so FileMaker customers can gain the maximum productivity by leveraging the entire product line. User licenses start at a low minimum initial quantity of 5 users and new users can be added as needed in increments of 1. In addition, licenses are now managed under a single license key that won’t change over time

What products are included in FileMaker User Licensing?

All FileMaker User Licensing contracts include access, for a specified number of users, to the entire FileMaker Platform. This includes FileMaker Pro Advanced, FileMaker Server, FileMaker Go, and FileMaker WebDirect.

User licenses are granted for use of any FileMaker 17 client, including FileMaker Pro Advanced, FileMaker Go, and FileMaker WebDirect. Each FileMaker User Licensing contract includes 3 licenses of FileMaker Server. Organizations can, for example, have a production server, backup server, and development server. If you need more than 3 FileMaker Servers, please contact Customer Support.

Why isn’t FileMaker Pro included in FileMaker User Licensing?

FileMaker Pro 17 Advanced is the new desktop software for Mac and Windows users. FileMaker Pro and FileMaker Pro (for User Connections) have been discontinued. FileMaker Pro 17 Advanced works whether connected to FileMaker Server or not; it works both online and offline. FileMaker Pro Advanced includes all the features that were available with FileMaker Pro plus advanced development and customization tools: Script Debugger, Data Viewer, enable Database Encryption, custom menus, custom functions, Database Design Report, and Kiosk mode.

Do we have to purchase additional users in increments of 5 like with the previous FileMaker Licensing for Teams?

No. Existing customers can add 1 or more additional users to their existing contract by contacting Sales. New licensing customers start at a minimum initial quantity of 5 users but can add individual users as needed after that. Keep in mind that there are price breaks at 10 users, 25 users, 50 users, and beyond so you may actually save money by choosing a higher quantity of users.

What if I need less than 5 users?

If you’re a new customer or an existing customer without a licensing contract, you can purchase individual licenses of FileMaker Pro Advanced on the WinSoft Store. These individual software licenses do not have any subscriptions attached nor do they offer Maintenance. If you’re an existing licensing customer, you can add additional users to your license by contacting Sales.

What if I need more than 99 users?

If you’re a new customer, you will want to contact Sales to purchase a license for more than 99 users.

Can I transfer a user license from one user to another?

User licenses are purchased for each unique user of the FileMaker Platform. The company or organization licensing the software may reassign a user license to a new user replacing one who will no longer be using the software. User licenses may not be shared among multiple users. For example, if you have a user who leaves your organization, you may reassign the user license to their replacement.

Does FileMaker, Inc. offer concurrent connections for new customers?

Yes, if you have anonymous users or occasional users, FileMaker Concurrent Connections Licensing may be the best licensing method Contact Sales for more information.

Can I use new FileMaker Pro 17 Advanced with an older version of FileMaker Server?

Yes, FileMaker Pro 17 Advanced can connect to FileMaker Server 16 and FileMaker Server 15. However, you may only access a FileMaker Server that your licensed organization has purchased under a FileMaker Concurrent Connections License contract.

Can I use older FileMaker Pro 16/15 clients with the new FileMaker Server 17?

Yes, FileMaker Pro 16/15 clients can connect to FileMaker Server 17, but each FileMaker User Licensing contract comes with FileMaker Pro 17 Advanced so you could upgrade your FileMaker Pro licenses to FileMaker Pro 17 Advanced licenses, depending on the number of users connecting.

How do I buy additional user licenses under the FileMaker User Licensing program?

Please have your license key ready and contact Sales.

Can I reduce the number of users at a later date?

Yes. You can reduce the number of users, but only at the time of renewal. Contact Sales to make the change during renewal time.

How much data transfer do I get with FileMaker Data API with each FileMaker User/Concurrent Connections/Site License?

All inbound data requests have unlimited API data transfer. A FileMaker User License comes with 2 GB outbound API data transfer per license quantity, per month for a total of 24 GB per year, per license that can be shared among users. It is possible to add outbound data transfer if needed. Each additional API data purchase provides 2 GB of outbound API data transfer per license quantity, per month (24 GB per year). The annual API data transfer allotment may be prorated based on the end date of your contract. Total API data transfer is shared among all FileMaker Servers on a user license contract (or site license contract if applicable).

Can I get additional API data transfer without adding additional Users/Concurrent Connections/Seats?

Yes. You can purchase additional API data transfer units of 2 GBs per user license, per month by Contacting Sales.

How is API data used up?

FileMaker Data API inbound data transfer is unlimited. Data is consumed when outbound data is transferred from your FileMaker clients hosted on FileMaker Server.

Does container data count toward the Data API capacity?

No, container data is not counted.

What happens when I reach my API data limit?

When you’re nearing, reach, or exceed your license’s FileMaker Data API limit, messages will appear on your FileMaker Server Admin Console.

When does my API data transfer reset every year?

At a maximum, you have one full year of API data transfer usage before your usage against your cap is reset. Your exact reset date is different depending on your circumstances, but will always be on the same day/month every year.

How to determine your API data transfer usage reset date:

If you are a new customer purchasing licensing:

Your reset date will be on the anniversary of the start date of your contract.

Example:

A new FileMaker User License is purchased, and a new license is delivered starting June 2, 2018. It runs through June 2, 2019. Your API data transfer reset will occur every June 2.

If you are an existing licensing customer:

If you had a renewal due after the May 15, 2018 launch of the FileMaker 17 Platform that you had renewed prior to launch, your API reset date will be every May 15.

Example:

Your contract was due for renewal on June 2, 2018, but you had renewed it prior to the May 15, 2018 launch of the FileMaker 17 Platform. Your API data transfer usage will reset every May 15.

For all other existing licensing customers:

Your reset date will be based on the day/month of the “Effective from” date of your contract listed on your FileMaker Maintenance Release electronic software download (ESD) page.

Example:

You have a renewal that was effective from January 10 through July 15. Your API data transfer will reset every January 10.

Note: If you would like to confirm your API data transfer reset date, please contact Customer Support at 1-800-325-2747.

Does my unused API data transfer carry over to the next year?

No, API data transfer does not carry over.

Example:

You have 120 GB per year of API data transfer, and at the end of the year you have used 100 GB (100 GB/120 GB). Once the API data transfer resets, you will still have the 120 GB data transfer cap, but your usage will be reset to 0 GB (0 GB/120 GB).

What has changed with regard to license keys?

All FileMaker User Licensing or FileMaker Concurrent Connections Licensing contracts now include 1 license key to manage the installation of all products. Multiple license keys for each product are no longer needed. In cases where customers have multiple contracts or different kinds of licenses, they will receive multiple license keys. Customers were sent new FileMaker 17 license key(s) via email with the launch of the FileMaker 17 Platform.

I received two license keys, one for FileMaker Concurrent Connections and one for FileMaker Users. Please explain to me a bit more about what was transitioned and what I have access to going forward?

With the launch of the FileMaker 17 Platform, the two new license programs will allow for the following:

1. The FileMaker Concurrent Connections License that you received allow for the same number of simultaneous connections to one FileMaker Server at any one time. Individuals that are sharing your FileMaker Concurrent Connections License may only access the FileMaker Server instance associated with your FileMaker Concurrent Connections License.
2. The FileMaker User licenses that you received allow your users to access the complete FileMaker Platform, including FileMaker Pro Advanced, FileMaker Go, FileMaker WebDirect, and 3 instances of FileMaker Server. Users that are included in your FileMaker User License can connect to any FileMaker Server and will not use up any concurrent connections.

Who can access which servers?

With the launch of the FileMaker 17 Platform, the two new license programs will allow for the following:

Individuals that are included in your FileMaker Concurrent Connections License may only access the FileMaker Server instance associated with your FileMaker Concurrent Connections License.

Users that are included in your FileMaker User License can connect to any FileMaker Server and will not count against any FileMaker Concurrent Connections License counts.

Which key should I use going forward to renew these contracts or add more users?

You should add to and renew each key separately, depending on if you want to add more FileMaker Concurrent Connections or FileMaker Users.

Can I combine all my contracts so I have only one key to manage all my FileMaker installations?

Each license type comes with a separate key. If you want either all user licenses or only concurrent connections then you can have only one key, otherwise you will need multiple keys.

What is a FileMaker License Certificate?

With the FileMaker 17 Platform, FileMaker Server is now required to be installed with a FileMaker License Certificate, which is an encrypted form of the details of your FileMaker License.

What does a FileMaker License Certificate do?

The FileMaker License Certificate ensures that your FileMaker Server 17 installation has the exact configuration of your FileMaker license.

How do license certificate details get reflected in FileMaker Server?

After purchase, you will be sent a link to the Electronic Software Download page. There, you can download your software and separately download your license certificate. The license certificate must be downloaded to the default Downloads folder before running the FileMaker Server installer. The filename must remain as “LicenseCert.fmcert”. FileMaker Server uses the license certificate to set the license key details during installation.

Are prices changing?

With the launch of the FileMaker 17 Platform, pricing on new licenses has changed. Existing customers have until May 15, 2019 to renew existing contracts, and lock in FileMaker 16-based pricing for up to 3 years. After May 15, 2019, renewals will be at standard pricing. Letters are sent to customers explaining renewal options prior to contract expirations. If you have any questions on price changes, please contact FileMaker Sales or your preferred reseller partner.