Licensing FAQ

What is FileMaker Licensing for Teams?

FileMaker Licensing for Teams is a simple way for teams of 5 or more people to license FileMaker software. FileMaker Licensing for Teams includes FileMaker Server and User Connections. Each user requires a User Connection. User Connections allow clients with FileMaker Pro (for User Connections), FileMaker Go, and FileMaker WebDirect to connect to FileMaker Server. Each user may connect to FileMaker Server with only one client at a time.

What is a user?

A user is a unique person who creates or uses apps to view, enter, or modify data with iPad, iPhone, Mac, Windows, or the web using the FileMaker Platform.

What if I need a number of users that is between tiers?

User licensing is sold in packs of 5. If your total number of users is in between tiers, you should purchase the next tier up. For example, if you have 8 users, you would purchase 10 user connections.

What else should I know about FileMaker Licensing for Teams?

FileMaker Licensing for Teams requires the installation of FileMaker Server 16.

Your users may use FileMaker Pro 16 (for User Connections), FileMaker Go 16, or FileMaker WebDirect to access FileMaker Server 16, but they must first sign in to the FileMaker Server. Users may use only one client connection at a time.

I am developing and testing my custom app on FileMaker Server 16. Am I permitted to use multiple devices and clients at the same time for testing purposes?

Yes. Using multiple clients (FileMaker Pro 16 (for User Connections), FileMaker Go 16, or FileMaker WebDirect), at the same time is permitted for testing purposes. However, each client will be counted as a user so it advised to do this when other users do not require access.

Our organization wants to use FileMaker Pro without signing in to FileMaker Server. What should we do?

In this situation, FileMaker Licensing for Teams is not the correct solution for you. Please contact Sales information on other licensing models.

I am an existing customer. Do I have to change to FileMaker Licensing for Teams?

No, you can stay in your current licensing model.

I am an existing customer. Can I move to FileMaker Licensing for Teams by purchasing on the WinSoft Store?

No. Contact Sales when you are ready to move to FileMaker Licensing for Teams.

I currently have a Server with concurrent connections. Do I need to change to the new FileMaker Licensing for Teams?

No, but you may want to consider it at the time of your renewal.

For existing concurrent connections that you’ve licensed prior to the release of the FileMaker 15 Platform, you may renew those connections at the standard renewal pricing based on the FileMaker 14 concurrent connection pricing. You may also add connections at the FileMaker Licensing for Teams add connection price. This will allow you to continue to deploy your concurrent connections.

After May 9, 2018, the price for concurrent connections will be 3 times the price of the same number of users under FileMaker Licensing for Teams.

Starting with version 15, concurrent connections will work with FileMaker Pro (for User Connections) on Windows and Mac, FileMaker Go, and FileMaker WebDirect.

Contact Sales to help lock in your price or move to FileMaker Licensing for Teams.

Do you still offer concurrent connections for new customers?

Yes, if you have anonymous users or occasional users, concurrent connections may be the best solution for you. Contact Sales for more information.

Can I use FileMaker Pro 16 (for User Connections) with an older version of FileMaker Server (e.g. FileMaker Server 12, 13, 14, 15)?

FileMaker Pro 16 (for User Connections) is designed to work with FileMaker Server 16 for Teams. To connect to FileMaker Server 15, 14 or 13.0.9, FileMaker Pro 16 (for User Connections) must first connect to FileMaker Server 16 and maintain an active connection.

How do I buy additional user connections?

Please contact Sales.

Can I reduce the number of users at a later date?

Yes. You can reduce the number of users, but only upon renewal.

What is the difference between FileMaker Pro and FileMaker Pro (for User Connections)?

FileMaker Pro and FileMaker Pro (for User Connections) have exactly the same features. This includes peer-to-peer, authoring, and opening local files. The difference is that FileMaker Pro (for User Connections) has to be connected to FileMaker Server at all times.

Can I use FileMaker Pro (for User Connections) offline?

No. FileMaker Pro (for User Connections) only works when connected to FileMaker Server. In situations where it may be difficult to stay connected to FileMaker Server, you should purchase FileMaker Pro or FileMaker Pro Advanced.

When does FileMaker Licensing for Teams use up a user connection?

Each user may connect to FileMaker Server using only one client connection at a time. FileMaker Pro (for User Connections), FileMaker Go, and FileMaker WebDirect are client connections. In the case of FileMaker WebDirect, each web browser tab open and connected to FileMaker Server counts as a separate client.

If one user accesses more than one FileMaker Server using a single client connection, a user connection is required for each FileMaker Server accessed by that user.

How do I handle anonymous or occasional users?

If your users are anonymous or occasional users, contact Sales to purchase concurrent connections.

To determine how many concurrent connections you need, estimate the maximum number of users that will simultaneously access FileMaker Server at any given time.

What do I do if I need over 100 users for FileMaker Licensing for Teams?

If you need over 100 users, contact Sales.

How does FileMaker Pro Advanced work with FileMaker Licensing for teams?

FileMaker Pro Advanced can connect to a FileMaker Server included with FileMaker Licensing for Teams and will not count as a user connection. FileMaker Pro Advanced can be purchased separately.